Our Mission

What makes us different

We understand what it’s like to treat a pet as a member of the family.

Our Mission

Our mission at City Pets is to combine cutting-edge medicine and technology with a friendly environment to provide a convenient, revolutionized experience to pets and their people.

What makes us different

Our Why

Why do we do things differently? Because we know what it’s like to love a pet as your family member. Because we are leaders in the veterinary field, and we are excited to grow, adapt and evolve with the world. Because our employees are truly terrific, they love their jobs and they enjoy making people and their pets feel safe, understood, and happy. Because we, too, want to work and grow in a positive environment where we can laugh with our clients about silly stories or cry with our clients when they lose a beloved pet. Because we understand that time is money, and convenience is valuable to our clients. Because we want to be environmentally conscious, socially responsible, economically and creatively free in an industry that is controlled by large corporate practices. Because we truly want to make a difference in our community and the lives we impact every day.

Our How

How do we accomplish our mission? We recognize that our employees are the lifeblood of the practice. Without them, we could not serve pets. Our employees come first, which includes paying a living wage, listening to their creative ideas on how to improve, providing continuing education so they can keep their skills relevant, providing job growth opportunities, and treating them like the highly skilled professionals they are. The equation is simple: happy employees make happy pets and happy clients.

We strive to work closely with pet parents in making the best health decisions for their pets. This belief opens doors, literally. We created our Open Door Policy that lets owners be with their pets 100% of the time. We understand that knowledge is power, and we want to empower pet parents with credible, accurate, and up-to-date information tailored to the individual patient. We understand that you probably don’t know the first thing about reading blood work results or interpreting ultrasound images, which is why we take the time to answer all of your questions. Technology helps us do this by giving you access to information that may be helpful to you in understanding your pet’s condition. We help you sort and filter that information.

We rely on top-quality equipment and cutting-edge techniques to deliver the highest standard of care possible. We do this by investing in advanced diagnostic equipment such as our digital dental x-ray unit, ultrasound, CryoProbe, and a full body DR digital x-ray machine. Our medical care is founded on appropriate diagnostic tools and tests to uncover the real cause of illness, not only to cure it but to possibly prevent such illnesses from returning. We offer vaccine titers to avoid over-vaccinating, alternative medicine such as Acupuncture and chiropractic, as well as hospice care and house calls. Medical competency is an important foundation of our practice.

We know that healing is impacted by more than just medicine. Our practice is a low-stress, fear-free environment. You won’t see bright, crazy colors on the walls or hear loud music playing in the reception area. We provide a comfortable environment by promoting peaceful and low-stress visits. We provide safe sedation for any pet who is fearful, anxious, or aggressive to alleviate psychological stress to the patients and their parents. Adapting to our patient’s needs is an important step in keeping them happy. We have comforting exam rooms with calming pheromone diffusers, cozy blankets, and lots of treats for your pet. We use comprehensive pain control on all surgeries and patients with painful conditions helping to eliminate the fear resulting from associating a veterinary hospital with a painful experience. Your pet’s comfort is a priority.

Lastly, we realize that life has more of a purpose than just working. We strive to be environmentally friendly by promoting the “Reduce, Reuse, Recycle” initiative to prevent waste and lessen our impact on the environment. We proudly serve the community by working with Crossroads Campus Rescue – both the animals and the young people in the program. We give back by donating our time to local animal rescues. We believe that a business can do well by doing good meaning that profit and charity go hand in hand.